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Trouble Connecting Your Charger? Try This.

Updated

ChargePoint

Having trouble connecting your ChargePoint Home charger to WeaveGrid? Don’t worry, we’ll help you get set up!

Video Tutorial

1. Check That Your ChargePoint Station Is Activated

Make sure your charger is activated in your ChargePoint account. You should see it listed on your ChargePoint home screen. If it's not showing up, follow this guide to complete setup: ChargePoint Activation Guide.

2. Confirm You're Using the Correct ChargePoint Account

If you have more than one ChargePoint account, your charger might be tied to a different login. Try logging out of the app and back in with your other credentials. Once confirmed, head back to WeaveGrid and reconnect your account: charge.weavegrid.com.

3. Verify Your Charger's Serial Number

If you're confident you're in the right account but still can't connect, check your charger's serial number:

  1. Open the ChargePoint app and select your home charger.
  2. Go to Settings and tap About Charger.
  3. Look for the serial number listed there.

This will help confirm that the correct charger is linked to your account. If your charger doesn't appear in the app at all, it may not be tied to your account yet.

Still Need Help?

Send us your charger's serial number and any relevant screenshots to support@weavegrid.com and we'll be happy to get you connected!

 

WallBox

Step 1: Check Your Charger's Wi-Fi

Your Wallbox charger needs an active internet connection to communicate with WeaveGrid. If your connection was interrupted:

  1. Open the myWallbox app and connect to your charger via Bluetooth.
  2. Go to Settings > Connectivity and confirm your home Wi-Fi network is still listed and connected.
  3. If it's not connected, re-enter your Wi-Fi credentials to reconnect the charger.

Step 2: Power Cycle Your Charger

If your Wi-Fi looks correct but the charger still isn't communicating:

  1. Turn off the dedicated circuit breaker for your Wallbox charger.
  2. Wait 30 to 60 seconds.
  3. Turn the breaker back on and give the charger a minute to reboot and reconnect.

Step 3: Re-Link Your WeaveGrid Account

  1. Log back into the WeaveGrid portal.
  2. If you've recently changed your Wallbox app password, re-enter your updated credentials to re-authorize the connection.
  3. Confirm you're a Super-Admin on your Wallbox account. Only Super-Admins can connect to third-party accounts. You can check this under the Organizations tab in the myWallbox app.

Don't Have a Wallbox Account Yet?

You'll need to set one up before connecting to WeaveGrid:

  1. Create a Wallbox account and download the myWallbox app.
  2. Add your charger and pair it via Bluetooth.
  3. Connect the charger to your home Wi-Fi.
  4. Once that's done, link your Wallbox account with your WeaveGrid account.

Already Have a Wallbox Account but It's Not Connecting?

Try the following:

  1. Check your permissions. Only Super-Admins can link third-party accounts. Verify your role under the Organizations tab in the myWallbox app.
  2. Check your Wi-Fi. Open the myWallbox app via Bluetooth and confirm your charger is still connected to your home Wi-Fi.
  3. Power cycle your charger. Flip the breaker off, wait 30 to 60 seconds, then turn it back on.

If you've recently changed your Wallbox password, log back into the WeaveGrid portal and re-enter your credentials to re-authorize the connection.

 

Emporia

1. Check That Your Emporia Station Is Activated

Please double-check that your Emporia station is activated in your Emporia account.

You'll need an Emporia app account with a connected, eligible charger to participate in EV charging programs. If you haven't set this up yet, follow these steps:

  1. Download and install the Emporia app on your smartphone and create an account.
  2. Select "Add a Device" from the Manage Devices section.
  3. Follow the prompts to onboard your new device.

Still have questions? Visit Emporia's Help Center.

 

2. Confirm You're Using the Correct Emporia Account

If you're having trouble connecting, you may have more than one Emporia account.

Try logging out and back into the Emporia app to confirm you're using the correct login credentials. Once confirmed, log into WeaveGrid and try reconnecting your account: charge.weavegrid.com

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