General WeaveGrid FAQs
- I’m unable to log in with multifactor authentication, what do I do?
- How can I disable Multifactor Authentication on my account?
- How can I keep my WeaveGrid account secure?
- How does the WeaveGrid paid referral bonus opportunity work?
- How do I use the WeaveGrid app?
- Does WeaveGrid have an app?
Vehicle Charging TOU Rate FAQs
- How do I qualify for the EV TOU monthly bill credit? When will I receive it?
- Can I switch my enrollment to a Tesla Wall Connector if I’m already enrolled in the EVsmart Vehicle Charging Time-of-Use Rate?
- What are the recommended charging times for my Tesla Wall Connector enrolled in the EVsmart Vehicle Charging Time-of-Use Rate?
- Can I participate in Vehicle Charging Time-of-Use Rate if I have solar (NEM)?
- What are the steps to get enrolled in the EV TOU Rate and how long does it take?
- Do I need to have specific charging equipment to participate?
Smart Charge Management FAQs
- I tried to override or cancel my Automatic Smart Charging schedule and ‘Charge Now’, but my car isn't charging. What should I do?
- What are Charge Preferences and how do they work?
- How do I unenroll from the Smart Charge Management Program?
- When will I receive my first automatic smart charging schedule?
- Can I enroll in the Smart Charge Management Program with my home charging station and my vehicle?
- Can I charge multiple vehicles on one home charging station in Smart Charge Management?